Updated July 2, 2020
For coronavirus concerns, call 541-535-6239.
Feel ill? Check your symptoms
La Clinica is committed to caring for the health and well-being of our patients, employees, and partners as the community, nation, and world address concerns about the spread of COVID-19. Please watch the message below about how we’re keeping you safe when you’re in our health centers and read on for information about services and our community.
Service changes
Staying safe
Community support
Service changes
How are coronavirus concerns affecting La Clinica’s services?
Health center hours and services:
- Birch Grove Health Center: closed to walk-in traffic; care available by phone and video. Call 541-618-1380
- Central Point Health Center: 7 a.m. to 5:30 p.m., Monday-Friday
- East Medford Dental Clinic: operating on normal schedule
- Mobile Health Center: Tuesdays-Fridays; medical care only (call 541-512-3922 for location updates)
- Phoenix Health Center: operating on normal schedule
- Wellness Center: 8 a.m. to 6 p.m., Monday-Friday
- West Medford Health Center: operating on normal schedule
- Women’s Health Center: 8 a.m. to 6:30 p.m., Monday-Thursday
Medical, mental health service: La Clinica continues to offer services including primary medical care, mental health care, and women’s specialty care. When possible, visits are being conducted by video or phone. For in-person visits, we ask you to avoid bringing others with you to the appointment when possible. Call us at 541-535-6239 with general questions about service.
Patients with cough and fever: We see patients with a cough, fever, or related symptoms in our respiratory triage clinic. This clinic is for our patients as well as anyone in the community who is uninsured, speaks Spanish only, or does not have a regular doctor. Our medical staff assesses patients to determine who is eligible for COVID-19 testing, which is offered on site. Call us at 541-535-6239 to speak with a nurse to see if you should come in. Read more about how the clinic works here.
Dental service: We have resumed all services and continue to offer video and emergency appointments for any community members who are experiencing pain, swelling, or trauma.
Groups and classes: We are resuming some in-person classes and continue to offer Zoom classes. As part of our approach to keeping patients and staff safe, we are requiring participants of all in-person classes to wear masks during classes. See our complete safety guidelines here and our schedule here.
Acupuncture, massage, and physical therapy: We have resumed physical therapy care and acupuncture. Massage services remain paused.
Staying safe
Where can I find the latest coronavirus information?
Please visit the Oregon Health Authority’s coronavirus page (use el botón Google Translate en la parte de abajo de la página para traducir al español o visite SO-Health-e para obtener recursos en español).
How can I protect myself?
Wash your hands often with soap and water for at least 20 seconds to avoid spreading germs or viruses. View a video of proper handwashing techniques here (español). Use an alcohol-based hand sanitizer with at least 60% alcohol if soap and water are not available. Avoid touching your eyes, mouth, and nose with unwashed hands. Cough or sneeze into your elbow or a tissue rather than into your hands.
The CDC also recommends (español): working from home if possible, avoiding social gatherings of 10 people or more, avoiding eating at bars or restaurants (using drive-through, pickup, or delivery instead), and avoiding non-essential travel.
When you visit us, please wear a mask if you have one. Otherwise, we’ll provide you with one.
What are the symptoms of this illness?
Symptoms include mild to severe respiratory illness with fever, cough, and difficulty breathing. Older people and people with existing health conditions are at higher risk for serious illness and should take extra precautions in public.
If I have these symptoms, when is it important for me to see my doctor?
Follow guidelines here (español). If you are concerned about your symptoms, call us at 541-494-3840.
Is it OK for me to come to La Clinica if I have these symptoms?
If you have these symptoms, please call our respiratory triage clinic at 541-494-3840 before coming in. We will talk with you to decide next steps.
Community support
How is La Clinica working with others to protect our community?
La Clinica staff are part of regular planning for coronavirus response among local healthcare providers and county and state health officials. This role ensures that we can address questions and concerns accurately and in a timely way.
What role does the La Clinica Mobile Health Center play in this?
The mobile center has a role as part of Jackson County’s emergency process and could be called into service for coronavirus work depending on what’s needed. It served people living near the Bear Creek Greenway this spring as part of the community’s coronavirus response and now has returned to its regular community schedule.
Is La Clinica doing anything special to help homeless communities with this issue?
We are working with community partners to address the special vulnerabilities of people who are experiencing homelessness. La Clinica’s Mobile Health Center staff is available for this population.
How can I help support La Clinica’s work?
La Clinica is seeking community support through the COVID-19 Emergency Response Fund. This pandemic marks the first time in 30 years La Clinica has sought emergency community support to meet operational demands. Your donation now will with immediate expenses, allow us to continue COVID-19 services for as long as necessary, and help protect critical healthcare capacity for the future. Donate here.
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