Updated March 27, 2020
For coronavirus concerns, call our respiratory triage clinic at 541-494-3840.
La Clinica is committed to caring for the health and well-being of our patients, employees, and partners as the community, nation, and world address concerns about the spread of the novel coronavirus, COVID-19. Here’s what we’d like you to know:
Service changes
Staying safe
Community support
Service changes
How are coronavirus concerns affecting La Clinica’s services?
- Medical, mental health service: La Clinica continues to offer services including primary medical care, mental health care, and women’s specialty care. When possible, visits are being conducted by video or phone. For in-person visits, we ask you to avoid bringing others with you to the appointment when possible. Call us at 541-535-6239 with general questions about service.
- Patients with cough and fever: We have opened a respiratory triage clinic for patients who have cough, fever, or related symptoms. This clinic is for our patients as well as anyone in the community who is uninsured and has no regular doctor or anyone who speaks Spanish only. Our medical staff assesses patients to determine who is eligible for COVID-19 testing, which is offered on site. Call us at 541-494-3840 to speak with a nurse to see if you should come in. Read more about how the clinic works here.
- Dental service: To protect patients and staff, we have transitioned to emergency-only dental care, seeing patients and other community members at our East Medford Dental Clinic for pain, swelling, or trauma from 9 a.m. to 5 p.m. Mondays-Fridays, with phone service starting at 8 a.m. Please call us at 541-512-3900 with questions about dental care.
- Groups and classes: We have paused groups and classes that involve patients and look forward to welcoming patients back to these groups after this time of coronavirus concern.
- Acupuncture, massage, and physical therapy: These services are paused as well.
- Center closures: Our Birch Grove Health Center and our school-based health centers are closed to walk-in traffic. If you’re a patient of one of these centers and need care or have questions, call us at 541-535-6239. If you have respiratory symptoms, call our respiratory triage clinic at 541-494-3840.
- Mobile health center: Our mobile health center is continuing to offer community visits for medical care only. Its schedule is changing as other organizations change plans. Call 541-512-3922 for the latest updates.
Staying safe
Where can I find the latest information coronavirus information?
Please visit the Oregon Health Authority’s coronavirus page.
How can I protect myself?
Wash your hands often with soap and water for at least 20 seconds to avoid spreading germs or viruses. View a video of proper handwashing techniques here. Use an alcohol-based hand sanitizer with at least 60% alcohol if soap and water are not available. Avoid touching your eyes, mouth, and nose with unwashed hands. Cough or sneeze into your elbow or a tissue rather than into your hands.
The CDC also recommends: working from home if possible, avoiding social gatherings of 10 people or more, avoiding eating at bars or restaurants (using drive-through, pickup, or delivery instead), and avoiding non-essential travel.
What are the symptoms of this illness?
Symptoms include mild to severe respiratory illness with fever, cough, and difficulty breathing. Older people and people with existing health conditions are at higher risk for serious illness and should take extra precautions in public.
If I have these symptoms, when is it important for me to see my doctor?
Follow guidelines here. If you are concerned about your symptoms, call us at 541-494-3840.
Is it OK for me to come to La Clinica if I have these symptoms?
If you have these symptoms, please call our new respiratory triage clinic at 541-494-3840 before coming in. We will talk with you and decide next steps.
Community support
How is La Clinica working with others to protect our community?
La Clinica staff are part of regular planning for coronavirus response among local healthcare providers and county and state health officials. This role ensures that we can address questions and concerns accurately and in a timely way.
What role does the La Clinica Mobile Health Center play in this?
Right now, La Clinica’s Mobile Health Center is on its regular schedule of welcoming patients at community stops. It has a role as part of Jackson County’s emergency process and could be called into service for coronavirus work depending on what’s needed.
Is La Clinica doing anything special to help homeless communities with this issue?
We are working with community partners to address the special vulnerabilities of people who are experiencing homelessness. La Clinica’s Mobile Health Center staff is available every week at several community stops for this population.