Q: What if I need emergency care?
A: For life-threatening emergencies (severe difficulty breathing, chest pain, unconsciousness, seizures, or severe head injury) call 911 immediately.
For other urgent medical needs, contact us at 541-535-6239. When the clinics are closed your call will be directed to our after-hours service, which will assist you with your call and can transfer you to a nurse or on-call provider.
Services, locations, hours
Q: What services do you offer?
A: Please visit our services page for information on the many services we provide, including medical, dental, behavioral health, and wellness. In the community we operate school-based health centers; Happy Smiles dental program, and outreach to migrant workers and the homeless, among others.
Q: Where are your health centers?
A: La Clinica offers neighborhood health centers in Phoenix, West Medford, and Central Point, and our Acute Care Clinic, Birch Grove Health Center, Wellness Center, and Women’s Health Center are in Medford. Please visit our locations page for directions and hours.
Appointments and referrals
Q: Do I need an appointment?
A: Yes. Making an appointment allows us to reserve the time we need to concentrate on you. Call 541-618-1300 for a medical appointment or 541-512-3900 for a dental appointment.
Q: What should I know before I make an appointment?
A: Visit our make an appointment page for information about appointments at La Clinica.
Q: What if I have to cancel my appointment?
A: For medical cancellations call our medical schedulers at 541-618-1300. For dental cancellations call 541-512-3900. We request 24-hour notice of cancellations. This helps us accommodate demand from other patients.
Q: What should I bring with me to my appointment?
A: Please visit our make an appointment page.
Q: How do I get a referral to see a specialist?
A: Schedule an appointment with your provider. Your care team can help you determine when and why referrals are needed.
Q: What if I need help with a referral I already have or want to make a change?
A: Our referral team is ready to help. You can call them at 541-494-4750. They can help you learn the status of a referral or make a change. Call if you need to change your address, phone number, insurance information, or other details connected with a referral. They can help you find the phone number or address of a specialty office.
Q: What insurance do you accept?
A: We accept most private health insurance plans, including TriCare, the Oregon Health Plan (OHP, also known as Medicaid), and Medicare. Our staff can help you determine if you might qualify for OHP or other financial assistance. Visit our insurance and billing support page for details.
Q: What if I don’t have insurance?
A: La Clinica will evaluate your situation and assist you in applying for the Oregon Health Plan or other financial assistance. We offer an income-based sliding scale as well for our uninsured patients. The discount amount depends on family income and family size. We will not deny anyone essential care due to inability to pay for services. Visit our insurance and billing support page for details.
Q: I’m confused about my bill or have another payment or financial question.
A: For questions about medical bills, please call 1-800-972-8401. For questions about dental bills, please call 541-618-1335.
Q: How do I find a provider?
A: Find a doctor, certified nurse midwife, nurse practitioner, physician assistant, or another provider by using our provider search tool.
Q: What age range do your providers treat?
A: La Clinica provides quality, affordable care for all people of ages. Visit our services page for details.
Q: How do I send a message to my provider?
A: La Clinica’s staff is available to discuss your questions or needs. Call 541-535-6239 and ask to speak to a member of your healthcare provider’s team. A staff member will take a message and relay information to your provider if he or she is not available at the time of your call. Medical patients also can reach their providers through MyChart, an electronic service available to all patients. Ask for details next time you’re in our offices.
Prescriptions, lab tests, medical records
Q: How do I get a prescription refilled?
A: Visit our prescriptions and refills page.
Q: How do I get my lab test results?
A: You will be notified within three days after we receive your results.
Q: How do I request a copy of my medical records?
A: Please visit our medical records page.
Q: One of my family members doesn’t speak English. Does your staff speak other languages?
A: Many La Clinica staff members speak Spanish. Qualified and certified interpreters are available, and the organization provides culturally appropriate care. If you need services in another language or for the hearing impaired, we can provide interpreters as needed; please request an interpreter when you call for your appointment.
Q: When is my child due for immunizations?
A: If your children were immunized in Oregon, you may be able to access their records at through the Oregon Health Authority. Otherwise, call your child’s doctor’s office for information.
Q: How can I apply for a position with La Clinica?
A: Please visit our career opportunities page for more information.
Q: How can I help La Clinica?
A: Please visit our how to help page for more information.
Q: I have a question not answered above. How do I get help?
A: Call our main number at 541-535-6239 or send us an email.